2011--Lifespring

Tapping into Community Nursing to Improve Hospital Outcomes


LifeSpring Hospitals is a chain of maternity facilities providing high-quality affordable health care to low-income women in India.


In 2011, as the growing company looked to scale ¬†up beyond its nine hospitals across Andhra Pradesh, LifeSpring’s leaders requested GlobalHealth Lab’s help in improving customer satisfaction and in-facility birthing rates by leveraging is community nursing to program. A student team reviewed healthcare delivery in India, benchmarked against other specialty hospitals and community nursing programs, shadowed and interviewed staff, and brainstormed with facility leaders, ultimately developing new management modules, patient records, success metrics, and recommendations for implementing operational changes. LifeSpring began using the students’ data collection tool immediately and reported better nurse outreach outcomes and increased demand as a result of the management training modules.

 

Related Content

LifeSpring Website

Press: MIT LGO students apply new process management skills to improve effectiveness of global health delivery lab partner organizations