Bringing Business Tools to a Growing Urban Clinic

The Kampala Family Clinic (KFC) is a private practice offering family medicine, pediatrics, obstetrics, HIV services, physiotherapy, and laboratory services.

By 2009, this urban clinic was serving 7,000 patients and faced pressures from its rapid growth. Its leaders asked GlobalHealth Lab to help evaluate its pricing and identify opportunities for growth. After examining the clinic’s operations, finances, and IT infrastructure and conducting market research to determine directions and methods for growth, the team created a vision for KFC’s future and a strategic plan for expansion. A year later, KFC had already received positive feedback due to radically revamping its marketing materials, improving the efficiency of doctor visits, and shifting IT platforms in accordance with the student’s plan.


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