In 2013, to stem a growing problem of patients dropping out of medical treatment largely as a result of long waiting times, CIDRZ asked a second student team to contribute insights and suggestions for addressing the inefficiencies of patient flow in treatment centers. The students conducted site research at four clinics, interviewing approximately 70 staff and 60 patients over a two-week period with an eye towards understanding and documenting registration, triage, adherence, clinical, and pharmacy processes. The team’s work culminated in a host of recommended interventions, including removing old files, incentivizing staff, and other operational improvement to reduce bottlenecks and improve patient flow.
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